Refund policy

Returns - Key Information

What can I return? We accept returns on anything that isn't personalised. This means any item that doesn't have a logo, name, number, or initial applied to it. The only reason we can't accept personalised items is they are specific to you, so we wouldn't be able to sell them to anyone else.
How do I return? To return any order, please visit your account and select the relevant order, then press 'request return' to start a return. When your return is approved, we'll issue prepaid shipping label which you can use at any post office.
What is the charge? We deduct £5 per return (package, not item) to contribute towards costs.
Faulty/wrong item - we'll replace it free of charge, always. Just drop us an email to hello@simplicity-workwear.com with the details and a picture of the fault. You can also request a warranty claim by requesting a return within your account. When requesting a return under warranty, please select the reason of 'defective/damaged'. We might ask you to send us an image of the problem via email.
Can I exchange? For ease, we ask you to return your current items, get a refund, and place a new order for the alternative size required. This keeps things tidy for everyone.

Simplicity Workwear Returns Policy

At Simplicity Workwear, we always want you to love your products you buy from us, and to wear our brand with delight as you help us change the world of fashion.

We want you to be completely satisfied with your order from us, but if you are not, you can return the goods to us within 30 days of receipt, provided they are complete, in their original condition, unused, unwashed, have any tags attached and hygiene seals unbroken, the items are not personalised or logo'd in any way, and are in their original packaging. Returns for orders on simplicity-workwear.com within policy will be approved within one business day of request.

Please Note: We cannot accept returns of personalised goods unless they are faulty. Personalised goods are those that have been finished specially for you, with a name, number, or initial, meaning we can't resell the item to anyone else. Please see our Terms of Sale for further information.

We levy a processing fee of £5 on returns. This is a small contribution to our costs faced and does not represent the full cost of your shipping label nor the administrative cost of processing, steaming, and retagging a returned item. This fee is levied by return package not per item.

How to make a return

To make returns easier, you can use our online self service returns portal to generate a tracked returns label free of charge. To do this:

Make sure your items are securely wrapped.
Please log in and visit your account to start a return.
Select the order you wish to return item(s) from and request a return.
When your return is approved, we'll issue prepaid shipping label which you can use at any post office.
Once your return label has been generated, print and attach to the outside of your parcel. (Please note if you do not have a printer, you can still use this service by using the QR code emailed to you and printing at a Post Office.
Your return will be via a tracked service so please keep hold of the receipt given to you as this includes your tracking code and is your proof of return.
The Goods are your responsibility until they reach us and we cannot provide refunds for items that are lost in the post.

If you would like to choose an alternative service, you are welcome to do so but please note we are unable to refund the postage cost of returns made via other couriers, including Royal Mail.

Ensure the following address is written on the outside of your parcel:

Simplicity Workwear Fulfilment, Unit 2 Block B, Westpark 26, Wellington, Somerset, TA21 9FN.

We recommend you use a recorded delivery service as the Goods are your responsibility until they reach us. Please keep your postage receipt as proof of returns. We cannot provide refunds for items that are lost in the post.

We still need you to request a return and receive an approval before you send the items back to us, even if you choose to use your own shipping service.

Your Refund

Once we have received your parcel it will be checked and processed. We always aim to process returns as quickly as possible (usually on the day they come into us), but on occasion it can take up to 14 days if, for instance, we are very busy.

You will be notified via email has soon as your return has been processed and you can use your Royal Mail tracking link to check if we have received your parcel at our warehouse.

Once your return has been processed a refund will be issued to the original method of payment. Please remember it can take three to four days after we have processed a refund payment for it to appear on your statement.

If you return the items very quickly, or you cancel an order before it is processed, our payment provider may choose to simply amend or cancel the original payment authorisation. In such a case, what will happen is you won't see a second transaction with funds coming back into your account. The transaction balance overall will regardless be accurate.

Exchanges

Unfortunately, we’re unable to offer exchanges. If you’d like to exchange your chosen item for a different size or item, please return your order (free of charge), and then place a new order for your replacement items.

Faulty Items & Your Legal Rights

If you believe your item has developed a manufacturing fault over time, please email us on hello@omnitau.co.uk along with an image of the fault. We will then replace the item, free of charge, as quickly as possible. You won't need to send the item itself back to us.

Whether exercising your legal right to cancel or are returning goods under our Returns Policy, goods which are made to your unique specification or that are personalised for you, such as, but not limited to, items bearing your name, initials, logo or other personal information, or products sealed for health protection, or hygiene purposes once you have unsealed them are not eligible for a return/refund unless faulty.

If your contract with us is as a consumer, you have certain statutory rights in relation to goods that are faulty or not as described. We are under a legal duty to supply goods that are in conformity with our contract with you. These legal rights are not affected by your right of return and refund in this policy or anything else in our general Terms of Sale. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.

If you are a consumer, you have a legal right to change your mind and cancel a contract under the Consumer Contracts Regulations 2013 within the period ending 14 days after the day on which you receive the goods from us. As Simplicity Workwear's standard returns policy goes beyond your legal rights, these rights, while remaining in effect, are effectively superseded by our policy.